The University of Texas System Administration
Employee Group Insurance (EGI)

Issues

Annual Enrollment - Internals

ID	Category	Description	Date Identified	Contact	Status	Last Update
327		SGJGCLOG was not turned on during annual enrollment	20061009	Mike Williams	Resolved (with follow-up)	20061013
326		Need to prevent any addition of coverage to subscribers with a SPO status	20061013	OEB-IS	On Hold	20061013
305		Members at non-DEFINE institutions need additional authorization to use their UTEID for logging into UTTouch	20060728	Miriam Thompson	Resolved (with follow-up)	20060731
302a		Need to create program to identify members without an ALT-REF and those with an ALT-REF but no OEB-ID	20060726	John Cotton	In Progress	20060727
301		Request from UTARL to provide a report showing how many updates were made on UTTouch using their institution PIN and which subscribers those changes were made for	20060724	John Cotton	In Progress	20060906
298		UTTouch not allowing updates due to a life error for subscribers with a life insurance premium waiver	20060724	John Cotton	On Hold	20060726
293a		Subscribers being added as dependents should not be able to have medical coverage under that subscriber	20060721	John Cotton	In Progress	20060721
292a		Users receiving error message that EOI records are not being created	20060721	Scott Morman	Under Investigation	20060721
282		SGPNWWLGNOLOGIN messages - need coding to prevent notification to analysts when these occur	20060712	John Cotton	Resolved	20060712
281c		Special Dependent Handling - need to identify special dependents added prior to changes made in 281b, create new records and send new confirmation letters with EOI requirement	20060725	Scott Morman	Resolved	20060825
281b		Special Dependent Handling - coverage records are blank and therefore are not being marked with an EOI requirement (may affect Rollback)	20060711	Scott Morman	Resolved	20060726
280		SET-SPECIAL-DEP-SW should not be in a subroutine called CALLNAT-SGPNTBWM, SGPNWWAP or SGPNWWBE.	20030711	John Cotton	On Hold	20060718
266		Member's LTC Coverage Amount changed during the year, but the new amount is not reflected on Confirmation Statement.	20060706	Blane Conklin	Resolved	20060714
264		User received a "Component Coverage Effective Date" error when trying to use the HR view and institution PIN.	20060703	Miriam Thompson	Resolved	20060710
256		Users seeing an error screen in UTTouch	20060703	John Cotton / Marc Parrish	Resolved	20060720
245		Invalid PIN attempts need to be stored in the Access Log.	20060703	Marc Parrish	On Hold	20060703
87		Gateways Being Locked	AE2004		Ongoing	20040727

EOI

ID	Category	Description	Date Identified	Contact	Status	Last Update
323a		Coverage level for Subscribers without EOI Approval not Changed during Rollback	20061005	UTAUS	In Progress	20061013
309b		Member with only future medical showing an EOI requirement for selecting UT Select (need to identify those affected and correct data)	20060804	OEB-IS	Under Investigation	20060804
309a		Member with only future medical showing an EOI requirement for selecting UT Select (UTTouch programming fix)	20060804	OEB-IS	Under Investigation	20060804
291		Only two EOI requirements were included on the EOI form for a subscriber with four separate EOI requirements	20060717	Scott Morman	Resolved	20060725
290		Error 3198 SGN$EOI6 in SGWWW PROD	20060713	Scott Morman/Marc Parrish	Resolved	20060714
289		Member increased life to 6x salary and was marked with EOI on the SGELIG record but no SG-EOFI record was created	20060712	Scott Morman	Resolved	20060725
288		Member selected MD SUB and was marked with EOI on the SGELIG record but no SG-EOFI record was created	20060712	Scott Morman	Resolved	20060725
287b		EOI records are not being marked as "withdrawn" if deselected in UTTouch (SGN$EOI6) - Subscribers	20060712	Lance Rowell	Resolved	20060825
287a		EOI records are not being marked as "withdrawn" if deselected in UTTouch (SGN$EOI6) - Dependents	20060712	Marc Parrish	Resolved	20060807
283		SGPNEOPF error causing problems with printing EOI form	20060713	Marc Parrish	Resolved	20060807
279		The Hartford EOI form is very slow to load/use.	20060703	Marc Parrish	Resolved	20060711
277		Request from FDL to include the date in the file name	20060706	Lance Rowell	Resolved	20060719
276		Request from FDL that data be transmitted using mixed case letters (not all CAPS)	20060706	OEB-IS	On Hold	20060710
275		FDL is receiving two records for the same dependent applying for both life and medical.	20060706	Lance Rowell	Resolved	20060712
274		Subscribers are making manual changes to the form to show current and future selections.	20060706	OEB	On Hold	20060710
273		Paper application received without tracking number (printer format problem)	20060706	Marc Parrish	Resolved	20060719
272		FDL received paper application without dependent name, relationship or DOB.	20060706	Marc Parrish	Resolved	20060719
271		Request to put The Hartford's address on the EOI form	20060703	Marc Parrish	Resolved	20060718
269		Error 3198 SGN$EOI6, Line 5460 (in TEST, not PROD)	20060707	Scott Morman	Resolved	20060714
260		Change in coverage level for medical from Sub Only to Sub/Child (stepchild) did not trigger EOI link (same as Issue #281)	20060701	Scott Morman	In Progress	20060719
249		User unable to submit information in Section C of online form and move on	20060701	Marc Parrish	Resolved	20060706
244b		SGPNEOIN error messages generated	20060703	Marc Parrish	Resolved	20060711
244a		Dependents with EOI requirement not stored to file	20060703	Scott Morman	Resolved	20060725

Eligibility Batch Load

ID	Category	Description	Date Identified	Contact	Status	Last Update
321		Incoming eligibility datasets caused all coverages to be termed on some records but did not term the record	20060913	Mike Williams	Under Investigation	20060915
317		Subscribers termed by the 40-Day Inactivity Audit	20060906	Mike Williams	Under Investigation	20060906
314		EOI flags are not showing on the eligibility records for dependents affected by Issues 312/313	20060811	Mike Williams	Under Investigation	20060811
313		Agency datasets triggered a process to term all prior records (SGPSEN39) due to a change in current coverage; only current coverage is now showing active, not the AE selection	20060811	Mike Williams	In Progress	20060811
312		Dependents added during annual enrollment are being termed due to the fact they're not included on incoming agency datasets	20060811	Mike Williams	In Progress	20060817
295		Dependent with multiple Curr-01 records	20060724	Mike Williams	Under Investigation	20060724
294		Multiple active dependent records in PROD	20060719	John Cotton	In Progress	20060801
293b		Subscribers being added as a dependent should not be able to have medical coverage under that subscriber (need to create Fix program to identify those affected and correct their records)	20060721	John Cotton	In Progress	20060726
292b		UTTouch not storing AE action reason code for dependents in SGELIG, therefore no EOI record is being created (need to create Fix program to identify those affected and correct their records)	20060721	Marc Parrish/Lance Rowell	Resolved	20060825
285		Subscribers with two active records; some with all coverages except Flex terminated but RC-TERM-DATX is null; some subscribers not receiving confirmation letters	20060713	Mike Williams	Resolved	20060725
278		Blank Coverage Record processing error caused termination of records for approximately six subscribers at UT Dallas	20060711	Mike Williams	In Progress	20060807
267		Dependent dropped from Eligibility (Invalid ABE Command Structure Error)	20060706	Mike Williams	Resolved (not an issue)	20060719
246		Subscribers' coverage levels incorrectly changed and dental and vision coverages dropped (affects 182 subscribers)	20060705	Mike Williams	Resolved	20060706

Emergency Updates

ID	Category	Description	Date Identified	Contact	Status	Last Update
None Reported

Flex

ID	Category	Description	Date Identified	Contact	Status	Last Update
319		Previous Year's Flex Selection still showing Active in SGELIG	20060907	Marc Parrish	Resolved	20060908

HIPAA Formats

ID	Category	Description	Date Identified	Contact	Status	Last Update
None Reported

Letters

ID	Category	Description	Date Identified	Contact	Status	Last Update
315		Request to remove updater's name from Confirmation Letters	20060830	Marc Parrish	On Hold	20060905
284		Request from UTMB for minor change to Coverage Option Letter	20060712	Marc Parrish	Resolved	20060714
281a		Special Dependents - because of the way the records are stored, confirmation letters are not including EOI requirements	20060713	Marc Parrish	Resolved	20060720
242		UTSA email PIN letters caught by SPAM filter	20060703	Marc Parrish	Resolved (with follow-up)	20060703
243		UTSWMCD PIN letters included link to 2005 Annual Enrollment information.	20060703	Marc Parrish	Resolved	20060703

Nightly Enrollment Datasets

ID	Category	Description	Date Identified	Contact	Status	Last Update
None Reported

Premium Billing / Vendor Self Bill

ID	Category	Description	Date Identified	Contact	Status	Last Update
None Reported

Roll Forward / Roll Back

ID	Category	Description	Date Identified	Contact	Status	Last Update
323b		Coverage level for Subscribers without EOI Approval not Changed during Rollback	20061005	UTAUS	In Progress	20061013
325		Annual Enrollment selections overwritten by nightly rollback	20060919	Scott Morman	Under Investigation	20061009

SGELIG/Eligibility Online

ID	Category	Description	Date Identified	Contact	Status	Last Update
322		Need a change before future coverage (SNGB4FUT) action in SGELIG	20060830	Scott Morman	On Hold	20060915
310		Exceptions are being stored in SGELIG, but the exception and date are not updating on the eligibility record	20060807	Scott Morman	Under Investigation	20060807
304		SGELIG on the web is not allowing update of some spousal EOI records	20060728	Scott Morman	Resolved	20060801
302b		Need to assign OEB-IDs for new members if not already assigned	20060726	Scott Morman	Resolved	20060726
299		1NG screen for revalidating email addresses not working correctly for multiple addresses	20060724	Marc Parrish	On Hold	20060807
286		New Supplemental Life / AD&D Carrier - Any necessary updates to eligibility records?	20060712	John Cotton	Resolved	20060714