Office of Employee Benefits - Information Systems Group

ISSUES

2007

Annual Enrollment - Internals
EOI
Eligibility Batch Load
Emergency Updates
Flex
HIPAA Formats
Letters
Nightly Enrollment Datasets
Premium Billing / Vendor Self Bill
Roll Forward / Roll Back
SGELIG / Eligibility Online
SSN Remediation
U.T. Touch
Vendor Eligibility Datasets
Year-Round Enrollment

Annual Enrollment - Internals
ID Category Description Date Identified Contact Status Last Update
OISM011007007017000   Dependents on SG-DEP-APP file can not be added in U.T. Touch 20070719 Marc Parrish Resolved 20070625
OISM011007007006000   Future records for subscribers electing LTD have no COLA/DAYS; future records for dependents being added to LTD have only LTD/COLA of subscriber 20070704 Marc Parrish Resolved 20070712
OISM011007007003000   Consider removing "Update ignored. No changes." error message 20070706 Mike Williams Resolved 20070730
OISM011006007004000   U.T. Touch not allowing updates due to a life error for subscribers with a life insurance premium waiver. AE 2006 Miriam Thompson On Hold 20070625
OISM011006007003000   SET-SPECIAL-DEP-SW should not be in a subroutine called CALLNAT-SGPNTBWM, SGPNWWAP or SGPNWWBE. AE 2006 Miriam Thompson On Hold 20070625

EOI
ID Category Description Date Identified Contact Status Last Update
OISM011007007011000   EOI exceptions not carried forward on SG-EOFI and SG-ELIG records with subsequent subscriber selections on U.T. Touch 20070706 Scott Morman/Christine Bunce Resolved 20070712
OISM011007007007000   Subscriber received EOI for Life message when only change was to AD&D coverage (caused by withdrawal of request to increase Life coverage and resulting EOI requirement) 20070704 Scott Morman/Christine Bunce In Progress 20070709
OISM011007007002000   Subscriber increasing from MD SUB to MD SFM - no SG-EOFI record for child 20070703 Christine Bunce Resolved 20070712
OISM011006007002000   Request from FDL that EOI data be transmitted using mixed case letters (not all CAPS) AE 2006 Lance Rowell Under Investigation 20070625
OISM011006007001000   Subscribers are making manual changes to the EOI form (FDL) to show current and future selections. AE 2006 OEB-IS Under Investigation 20070622

Eligibility Batch Load
ID Category Description Date Identified Contact Status Last Update
None

Emergency Updates
ID Category Description Date Identified Contact Status Last Update
None

Flex
ID Category Description Date Identified Contact Status Last Update
None

HIPAA Formats
ID Category Description Date Identified Contact Status Last Update
None

Letters
ID Category Description Date Identified Contact Status Last Update
OISM011007007010000   New members (between June 26 - 29) did not receive Coverage Option Letters 20070706 Marc Parrish Resolved 20070709
OISM011006008001000   Request to remove updater's name from Confirmation Letters AE 2006 Marc Parrish On Hold 20070622

Nightly Enrollment Datasets
ID Category Description Date Identified Contact Status Last Update
None

Premium Billing / Vendor Self Bill
ID Category Description Date Identified Contact Status Last Update
None

Roll Forward / Roll Back
ID Category Description Date Identified Contact Status Last Update
OISM011007007015000   Grandfathering of Spouse Supplemental Life for UTSWMCD not working correctly 20070717 Marc Parrish Resolved 20070730

SGELIG / Eligibility Online
ID Category Description Date Identified Contact Status Last Update
OISM011006008003000   Need a change before future action in SGELIG (CNGB4FUT) AE 2006 Scott Morman On Hold 20070622
OISM011006007005000   1NG screen for revalidating email addreses not working correctly for multiple addresses. AE 2006 Marc Parrish On Hold 20070622

SSN Remediation
ID Category Description Date Identified Contact Status Last Update
None

U.T. Touch
ID Category Description Date Identified Contact Status Last Update
OISM011007007020000   Request that switching to email preference is not default if member updates email address in U.T. Touch 20070707 Miriam Thompson On Hold 20070730
OISM011006007003000   SET-SPECIAL-DEP-SW should not be in a subroutine called CALLNAT-SGPNTBWM, SGPNWWAP or SGPNWWBE. AE 2006 Miriam Thompson On Hold 20070625
OISM011007007019000   Subscriber not able to select DMO Provider due to system looking at an old selection record 20070726 Christine Bunce Resolved 20070730
OISM011007007018000   Request to limit number of characters that can be entered in Flex field (i.e., 3 for monthly field) 20070725 Miriam Thompson Under Investigation 20070730
OISM011007007014000   Part-time employee's Benefits Summary page showing premium rates for full-time employee 20070717 Marc Parrish Resolved 20070718
OISM011007007016000   Help Center - Accessibility/Out-of-Date Information 20070706 Miriam Thompson Resolved 20070730
OISM011007007013000   AE - U.T. Touch - Member's with UTEIDs created since "unlinking" with SSNs last year are not able to log into U.T. Touch with their UTEID 20070709 John Cotton Resolved 20070730
OISM011007007012000   In a few cases, UTEIDs are tied to multiple eligibility records via the ALTREF file allowing users to view someone else's coverage on U.T. Touch 20070711 John Cotton Resolved 20070711
OISM011007007008000   PCP/PFD Search - request to make it searchable by last name 20070706 Christine Bunce Resolved 20070713
OISM011007007005000   UT Touch Direct - Outdated Links 20070705 Marc Parrish Resolved 20070709
OISM011007007004000   Revise LTC information to include statement that new selections will not appear in "Your Future Coverage" section 20070703 Marc Parrish On Hold 20070711
OISM011007007001000   Supplemental Plans - Eligible dependents did not have all available options; some had more options than should be available 20070702 Marc Parrish Resolved 20070712
OISM011006010001000   Need to prevent any addition of coverage to subscribers with a SPO status AE 2006 Miriam Thompson On Hold 20070622
OISM011006008002000   Request to add "EOI Required" language next to subscriber's record on the Benefits Summary Page AE 2006 Marc Parrish On Hold 20070622
OISM011006007007000   LTC for dependent whose coverage was previously termed is still showing on subscriber's "Current Coverage" in U.T. Touch AE 2006 Marc Parrish On Hold 20070622
OISM011006007006000   Request to create a printer-friendly version of the Benefits Summary Page AE 2006 Marc Parrish Resolved 20070713
OISM011006006002000   Request to replace Benefits Enrollment EOI paragraph with EOI-specific paragraph from Benefits Summary Page AE 2006 Marc Parrish On Hold 20070622
OISM011006006001000   Request to remove eligibility information displayed on the right side of the page (information the subscriber does not need) AE 2006 Marc Parrish On Hold 20070622

Vendor Eligibility Datasets
ID Category Description Date Identified Contact Status Last Update
None

Year-Round Enrollment
ID Category Description Date Identified Contact Status Last Update
None
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