RESOURCES

Correspondence Mailing Address:
UT Benefits Billing
Office of Employee Benefits
702 Colorado Street, Suite 2.100
Austin, Texas 78701

Payments Mailing Address:
UT System Lockbox
P.O. Box 732206
Dallas, Texas 75373-2206

UT Benefits Billing

The UT System Office of Employee Benefits, also known as OEB, partnered with seven UT institutions to create "UT Benefits Billing". This new team consists of knowledgeable staff that can accurately assist you with your billing needs.

Starting September 1, 2013, UT Benefits Billing will be responsible for processing retiree insurance premiums for the following institutions:

  • University of Texas at Arlington
  • University of Texas at Brownsville
  • University of Texas at El Paso
  • University of Texas at Permian Basin
  • University of Texas at San Antonio
  • University of Texas at Tyler
  • University of Texas System Administration

Please take a moment to watch an informative video.

Change as of September 1, 2013

Beginning September 1, 2013, you will send your premium payments directly to the new UT Benefits Billing lockbox address.

Currently, you are submitting premium payments for voluntary insurance coverage to your local UT institution. Voluntary insurance coverage includes dependent medical coverage, dental, vision and/or voluntary life insurance plans.

Complete and submit a new Direct Payment Agreement to UT Benefits Billing by August 15 if you wish to continue to have your voluntary retiree insurance premiums debited directly from your designated bank account for the scheduled September 5, 2013 draft. If your form is received in our office after the 15th, your Direct Payment option will begin the next month following the processing of your form. You should be prepared to send in payment in the meantime.

Credit Card payments will not be accepted after August 31, 2013. We are currently working with the bank to accept this option. We will alert you once this option is available. Be prepared to use another form of payment in the meantime. We encourage you to consider the Direct Payment option.

You should still contact your local UT institution for services including:

  • Annual benefit enrollment activities
  • Explanation of benefit options or general questions regarding benefits
  • Changes in your marital or family status
  • Death notifications
  • Changes in your profile like a new permanent or temporary mailing address, email account, or emergency contacts

UT Benefits Billing Contact Information

You can reach UT Benefits Billing directly through a dedicated phone number or email address. Email is the preferred method of communication, so be sure to update your email address on file at your local UT institution.

  • Email: UTBenefitsBilling@utsystem.edu
  • Phone number (toll-free): 855-6UTBill (855-688-2455)
  • Fax Number: 512-499-4338
  • Mailing address for correspondence:

UT Benefits Billing
Office of Employee Benefits
702 Colorado Street, Suite 2.100
Austin, Texas 78701

This mailing address is only for correspondence, submission of Direct Payment Agreements, and appeals. Payments should not be sent to this address.

Working Retirees

Working retirees will not see premiums deducted from their paychecks. They will continue to be billed for their voluntary insurance premiums.

Be sure to submit a new Direct Payment Agreement to UT Benefits Billing if you wish to continue to have premium payments deducted from your bank account.

Surviving Spouses/Dependents

As a surviving spouse/dependent, you will have the same billing process and payment options as other retirees.

Be sure to submit a new Direct Payment Agreement to UT Benefits Billing if you wish to continue to have premium payments deducted from your bank account.

Surviving spouses/dependents are not able to come back onto the plan if coverage is terminated due to non-payment. You cannot re-elect the coverage at a later date.

Annual Enrollment and Mid-Year Billing Changes

After every Annual Enrollment, you will receive a Coverage Summary of your insurance coverage and related insurance premium costs for the benefit plan year that begins September 1. You should expect to pay this monthly amount over the span of the entire plan year.

Qualified Change of Status events that impact your insurance coverage may change your monthly insurance premiums. When you submit your Change of Status paperwork to your local UT institution, they will provide you with new insurance premium amounts that reflect the change in your insurance coverage.

Payments

Payments are due by the 10th of every month. Payment options include:

1. Direct Payment Authorization Agreement (Preferred Method of Payment)

ACTION NEEDED: Your current auto-draft authorization with your local UT institution will end as of August 31, 2013. Complete the Direct Payment Agreement and submit to the UT Benefits Billing correspondence mailing address by August 15 to ensure that you will continue to have Direct Payment in place as of September 1, 2013.

If your form is received after August 15, you can expect to see your payments directly debited from your bank account in the month following the processing of your form. You should send in payment by check in the meantime.

If you do not enroll at this time, you may do so at any other time during the year. You will receive a confirmation once the Agreement is received and processed.

ADVANTAGES: The Direct Payment Agreement will ensure that the appropriate premium amounts are paid by the due date. Once you have executed the Direct Payment Agreement, your premium payments will be automatically deducted from your account each month. The Agreement will remain active until you submit a cancellation request in writing.

PAYMENTS POSTED DATE: Premiums will be deducted on the 5th of every month or the very next banking day, should the 5th fall on a weekend or a holiday.

STATEMENTS: You will not receive monthly statements. You will receive a Confirmation letter after every Annual Enrollment that will display the premium amount you should expect to see routinely deducted from your bank account on a monthly basis. If you experience a Mid-Year Qualified Change of Status, you will receive a new Confirmation letter with updated coverage and premium amounts once your Change of Status insurance forms have been processed by your local UT institution.

2. Check, Money Order, Cashier Check

ACTION NEEDED: Payments are due by the 10th of each month. Be sure to include the payment coupon that will be attached to your statement. You can view a sample statement here. The payment mailing address is:

UT System Lockbox
ATTN: UT Benefits Billing
P.O. Box 732206
Dallas, Texas 75373-2206

This mailing address is for payments only. We will include self-addressed return envelope with your monthly statement for your convenience.

Checks, money orders, and/or cashier checks should be made payable to "University of Texas System" or "UT System".

STATEMENTS: You will receive monthly statements if you have a monthly balance.

3. Pay Bill through your bank

ACTION NEEDED: Payments are due by the 10th of each month. Be sure to update your Payee information to include the correct mailing address:

UT System Lockbox
ATTN: UT Benefits Billing
P.O. Box 732206
Dallas, Texas 75373-2206

This mailing address is for payments only. We will include self-addressed return envelope with your monthly statement for your convenience.

STATEMENTS: You will receive monthly statements if you have a monthly balance.

4. Credit Card Payment - Not Available At This Time.

We are working with the bank to accept this option. We will alert you once this option is available.

Be prepared to use another form of payment in the meantime. This would be a great opportunity to enroll in the Direct Payment option.

In the Event of Non-Payment

The monthly due date for premium payments is the 10th of every month. All retirees have to pay for optional coverage, which includes dependent medical coverage, dental, vision and/or voluntary life insurance plans.

UT Benefits Billing will send out two reminder notices, two weeks apart, before sending out a final termination notice. This means that you will have up to 60 days to submit your payment in full before your optional coverage is terminated for non-payment.

Your medical insurance is paid in full with Premium Sharing dollars from The University of Texas and the State of Texas. Medical coverage for yourself will not be terminated.

If your optional coverage is terminated for non-payment, your next opportunity to enroll in the plans again would be during the next Annual Enrollment, or due to a Mid-Year Qualified Change of Status.

Non-Payment Appeals
If payment is not received due to extenuating circumstances and your insurance is terminated, you may file a written appeal to UT Benefits Billing for possible reinstatement of coverage.

In your written appeal, you will need to explain the circumstances that caused you to miss sending in payments for 60 days. The appeal will be reviewed by a panel and a final decision will be sent to you in writing. Appeals should be sent to the UT Benefits Billing correspondence address:

UT Benefits Billing
Office of Employee Benefits
702 Colorado Street, Suite 2.100
Austin, Texas 78701

The mailing address is for correspondence only. Payments should not be sent to this address.

 

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  • 702 Colorado Street, Suite 2.100
  • Austin, TX 78701
  • Phone: (512)499-4616
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