Icel Kendrick is the Health Sciences Center Compliance Operations Manager at the University of New Mexico. She joined the Health Sciences Center (HSC) compliance department in January 2004, and has been instrumental in developing the institutional compliance program. Her strengths in systems management helped her to develop many of the current procedures for oversight and tracking of compliance issues for HSC. Using her marketing and graphic design skills, she developed the HSC Compliance webpage and she has created much of the educational and training materials used to enhance awareness of the compliance program. Prior to her appointment at the University of New Mexico, Ms. Kendrick worked in information systems, marketing, and graphics arts in the private sector.

Ms. Kendrick's session - A1: Hotlines/Helplines: Critical Success Factors