Accent Food Service Backorder and Return Procedures
IMPORTANT: Your receipt should always match the items you receive. Also see our billing procedures.
Backorders: An item you requested is not available for delivery. You should not see the item on your receipt. If an item is not delivered, the driver should remove it from your list and print you a corrected receipt. Facilities Staff and the Accent Driver will fill out a backorder form, provide you a copy if requested, and keep it until the item is received. If you need the item quickly, it can be delivered the next day and will come with a separate receipt.
Items kept = invoice amount
Returns: An item you do not need or is the wrong item needs to be returned. IMPORTANT: Do not correct your receipt. You will be charged for all items as delivered and receive credit on the next delivery. Facilities staff will fill out a backorder/return form, provide you with a copy if requested, and take the items back to the kitchen. The items will be returned to Accent on the next delivery day and you will receive credit on a future delivery.
Order cost - return amount = Invoice amount
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