Javier Garza – Assistant Director
Phone: 512.499.4665
Fax: 512.499.4671
Plans, organizes, leads, and controls the Workers’ Compensation Insurance program areas:
- Workers’ Compensation Insurance
- Out-of-State employee coverage
- International employee coverage
- Defense Based Act Claims
Dawn Davies – Administrative Associate
Phone: 512.499.4663
Fax: 512.499.4671
- Provides administrative support to Assistant Director and other Workers’ Compensation Insurance (WCI) staff
- Assists with implementation, training, and internal support of WCI programs
- Manages records retention for WCI
- Develops, prepares and updates Requests for Proposals and WCI presentations
- Manages communications, meetings, and travel for WCI field offices
Amy Lee – Program Coordinator
Phone: 512.499.4645
Fax: 512.499.4671
- Assists in the administration of the Workers’ Compensation Insurance programs
- Advises, reviews, and evaluates services offered from outside vendors and advises Institutions
- Develops, implements and supports internal controls of Workers’ Compensation programs
- Coordinates and prepares Request for Proposal for Workers’ Compensation programs
Melissa Steger - Claims Supervisor
Phone: 512.499.5021
Fax: 512.499.4671
- Manages the daily operation of the Austin Workers’ Compensation Insurance field office
- Assists in the administration of the Workers’ Compensation program
- Supervises and develops field office employees
- Audit claims for compliance with state workers’ compensation rules and regulations
- Provides training and resource guidance to Institutions
Claims Analysts
- Adjusts and manages Workers’ Compensation Insurance claims
- Researches, prepares documentation, and represents The University of Texas System at administrative hearings
- Provides training and resource guidance to Institutions
Juanita Pichler - Senior Claims Analyst
Phone: 512.499.4659
Lisa Cummings - Senior Claims Analyst
Phone: 512.499.4647
Eddie Hernandez - Claims Analyst
Phone: 512.499.4648
Claims Assistants
- Prepares and manages Workers’ Compensation Insurance claims
- Provides customer service over the phone to claimants, Division of Workers’ Compensation officers, Institutions, and providers
- Prepares and completes Division of Workers’ Compensation forms and documentation
Chey Fowler - Claims Assistant
Phone: 512.499.4675
Rose Marie Hoffman - Claims Assistant
Phone: 512.499.4670
Nora Rivas - Claims Assistant
Phone: 512.499.4650
Milagros Kelley- Claims Supervisor
Phone: 214.648.5309
Fax: 214.648.5306
- Manages the daily operation of the Dallas Workers’ Compensation Insurance field office
- Assists in the administration of the Workers’ Compensation program
- Supervises and develops field office employees
- Audit claims for compliance with state workers’ compensation rules and regulations
- Provides training and resource guidance to Institutions
Claims Analysts
- Adjusts and manages Workers’ Compensation Insurance claims
- Researches, prepares documentation and represents The University of Texas System at administrative hearings
- Provides training and resource guidance to Institutions
Beth Aubry - Senior Claims Analyst
Phone: 214.648.4383
Jennifer Nonnweiler - Senior Claims Analyst
Phone: 214.648.5312
Phyllis Poole - Claims Analyst
Phone: 214.648.5310
Claims Assistants
- Prepares and manages Workers’ Compensation Insurance claims
- Provides customer service over the phone to claimants, Division of Workers’ Compensation officers, Institutions, and providers
- Prepares and completes Division of Workers’ Compensation forms and documentation
Naomi Adams - Claims Assistant
Phone: 214.648.5305
Heidi Kessell - Claims Assistant
Phone: 214.648.5311
Betty Townsend - Claims Assistant
Phone: 214.648.0108
Sandra Chavez - Claims Analyst
Phone: 915.747.7994
Fax: 915.747.7908
- Adjusts and manages Workers’ Compensation Insurance claims
- Researches, prepares documentation and represents The University of Texas System at administrative hearings
- Provides training and resource guidance to Institutions
Linda Smith - Claims Supervisor
Phone: 713.500.3415
Fax: 713.500.0318
- Manages the daily operation of the Houston Workers’ Compensation Insurance field office
- Assists in the administration of the Workers’ Compensation program
- Supervises and develops field office employees
- Audit claims for compliance with state workers’ compensation rules and regulations
- Provides training and resource guidance to Institutions
Claims Analysts
- Adjusts and manages Workers’ Compensation Insurance claims
- Researches, prepares documentation and represents The University of Texas System at administrative hearings
- Provides training and resource guidance to Institutions
Mary Thomas - Senior Claims Analyst
Phone: 713.500.3414
Patricia Small - Senior Claims Analyst
Phone: 713.500.3416
Monica Reed - Claims Analyst
Phone: 713.500.3417
Claims Assistants
- Prepares and manages Workers’ Compensation Insurance claims
- Provides customer service over the phone to claimants, Division of Workers’ Compensation officers, Institutions, and providers
- Prepares and completes Division of Workers’ Compensation forms and documentation
Norma Zamarippa - Claims Assistant
Phone: 713.500.3418
Alishia Terry - Claims Assistant
Phone: 713.500.3413
