Workers' Compensation Insurance

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Staff Responsibilities

 

Administration

Javier Garza – Assistant Director

Phone: 512.499.4665

Fax: 512.499.4671

Plans, organizes, leads, and controls the Workers’ Compensation Insurance program areas:

  • Workers’ Compensation Insurance
  • Out-of-State employee coverage
  • International employee coverage
  • Defense Based Act Claims

 

Dawn Davies – Administrative Associate

Phone: 512.499.4663

Fax: 512.499.4671

  • Provides administrative support to Assistant Director and other Workers’ Compensation Insurance (WCI) staff
  • Assists with implementation, training, and internal support of WCI programs
  • Manages records retention for WCI
  • Develops, prepares and updates Requests for Proposals and WCI presentations
  • Manages communications, meetings, and travel for WCI field offices

 

Amy Lee – Program Coordinator

Phone: 512.499.4645

Fax: 512.499.4671

  • Assists in the administration of the Workers’ Compensation Insurance programs
  • Advises, reviews, and evaluates services offered from outside vendors and advises Institutions
  • Develops, implements and supports internal controls of Workers’ Compensation programs
  • Coordinates and prepares Request for Proposal for Workers’ Compensation programs


Austin Field Office

Melissa Steger - Claims Supervisor

Phone: 512.499.5021

Fax: 512.499.4671

  • Manages the daily operation of the Austin Workers’ Compensation Insurance field office
  • Assists in the administration of the Workers’ Compensation program
  • Supervises and develops field office employees
  • Audit claims for compliance with state workers’ compensation rules and regulations
  • Provides training and resource guidance to Institutions

 

Claims Analysts

  • Adjusts and manages Workers’ Compensation Insurance claims
  • Researches, prepares documentation, and represents The University of Texas System at administrative hearings
  • Provides training and resource guidance to Institutions

Lisa Cummings - Senior Claims Analyst
Phone: 512.499.4647

Jaree Loud - Senior Claims Analyst
Phone: 512.499.4648     

Claims Assistants

  • Prepares and manages Workers’ Compensation Insurance claims
  • Provides customer service over the phone to claimants, Division of Workers’ Compensation officers, Institutions, and providers
  • Prepares and completes Division of Workers’ Compensation forms and documentation

Eva Villanueva - Claims Assistant
Phone: 512.499.4675


Dallas Field Office

Juanita Pichler - Claims Supervisor

Phone: 512.499.4659

Fax: 512.499.4671

  • Manages the daily operation of the Dallas Workers’ Compensation Insurance field office
  • Assists in the administration of the Workers’ Compensation program
  • Supervises and develops field office employees
  • Audit claims for compliance with state workers’ compensation rules and regulations
  • Provides training and resource guidance to Institutions

 

Claims Analysts

  • Adjusts and manages Workers’ Compensation Insurance claims
  • Researches, prepares documentation and represents The University of Texas System at administrative hearings
  • Provides training and resource guidance to Institutions

Jennifer Strader - Senior Claims Analyst
Phone: 972.419.0414

Phyllis Poole - Claims Analyst
Phone: 972.419.0415

Marcine Wallace - Claims Consultant
Phone: 972.419.0426                     

 

 

Claims Assistants

  • Prepares and manages Workers’ Compensation Insurance claims
  • Provides customer service over the phone to claimants, Division of Workers’ Compensation officers, Institutions, and providers
  • Prepares and completes Division of Workers’ Compensation forms and documentation

Betty Townsend - Claims Assistant
Phone: 972.419.0436

Delane Green - Scan Assistant
Phone:972.419.0411

             

Houston Field Office

Linda Smith - Claims Supervisor
Phone: 713.500.3415
Fax: 713.500.0318

  • Manages the daily operation of the Houston Workers’ Compensation Insurance field office
  • Assists in the administration of the Workers’ Compensation program
  • Supervises and develops field office employees
  • Audit claims for compliance with state workers’ compensation rules and regulations
  • Provides training and resource guidance to Institutions

 

Claims Analysts

  • Adjusts and manages Workers’ Compensation Insurance claims
  • Researches, prepares documentation and represents The University of Texas System at administrative hearings
  • Provides training and resource guidance to Institutions

Patricia Small - Senior Claims Analyst   
Phone: 713.268.7819

Alishia Terry - Medical Only Adjuster
Phone: 713.268.7810                                

 

The Seal of the University of Texas System

  • © 2009 The University of Texas System
  • Workers' Compensation Insurance 220 W. 7th Street Austin, TX 78701 Phone:512.499.4675 Fax:512.499.4671