The Office of Technology and Information Services (OTIS) mission is to support the business operations of the many units which make up the University of Texas System Administration. We work to provide technology which enhances or simplifies these services.
Recent Accomplishments
Over the past quarter OTIS has focused on improvements in communication, completing the network upgrade to remote offices and completing 2007 goals. Some recent highlights:
Service Enhancements
- New WebTrends server deployed
- New desktop notification slips used whenever a machine is touched.
- Customer Satisfaction Survey conducted with a follow up facilitated training day on the topic.
- Extended Help Desk hours 7:30 a.m.- 6:00 p.m.
- Office 2007 rollout completed with 36 hours of training in Austin (not including online training) and 3 full day training for remote locations.
- Computer Refresh 2008
- Improved password complexity to comply with Federation requirements
- RightAnswers, OTIS Support site – A new Knowledge Management tool with a link to Support Desk tickets is being implemented and will be launched over the next few months.
- TMDSAS RFP for new school application software is in bid phase.
- Worked with OES on new Performance Management purchased software integration to use our logo.
Security Enhancements
- New antivirus rolled out to desktops
- New quality assurance tool implemented
- New monitoring software purchased
- Automated AUP – The Annual signing of the Acceptable Use Policy has been successful. Everyone will have signed by August.
Projects in Progress
- Voice over IP (VoIP) - A replacement phone service is in the contract negotiation phase. Implementation Aug-Sept.
- Annual Information Resources Security Training – UTS165 policy is complet and will be offered in July.
- Storage system redesign - Storing of documents and email continue to grow astronomically and the amount of storage devices needed have to be reconsidered and rearchitected. This work is progressing.
- Implementation of Exchange 2007 – Outlook is being updated with more and better features.
- Implementation of SharePoint 2007 – The new SharePoint service will be up this fall and sites will be gradually transfered to this new environment. It has much better features and more opportunities to improve our environment.
Projects in the Near Future
- Improved Onboarding processes for new employees
- Electronic Content Management Department Consultations.
