Welcome to UT System Administration Information Resources

The following resources are available for your use.  If you need additional help with any of these services contact the Support Desk via email or phone 512-499-4357 or come to the Support Desk in CTJ 2.200

 

• To access the electronic information resources you need to have a SNAC (System Network Authentication Credentials) and an EID and password.  Your supervisor must request that for you by submitting the Network Access form to the Office of Technology and Information Services (OTIS) Support Desk.
• What is the difference between Network ID and EID
• Upgrading your Identity to High Assurance
• Change your password
• All employees must acknowledge the Information Resources Acceptable Use Policy prior to accessing the IT resources of UT System Administration and must renew that acknowledgment annually.   The policy acknowledgement is available at Acceptable Use Policy. 

 

IN THE OFFICE

• An employee who works at a phone is provided with a voicemail message box. 
• The voicemail system is called Audix.  There are individual voicemail message boxes and many departments have one or more group boxes.  They are password protected.  You can have your voicemail forward to our email system.  Contact the Support Desk to set up this service. More information on Audix
• Each phone has the ability to conference with up to six people. More information on creating a conference call
• All employees are provided with an email account and electronic calendar.  The email service used by UT System Administration is Outlook.  You can access your email on your computer, from anywhere in the world through the internet and a web browser or through your PDA or Smart Phone.
  • Access Email via the web
• All employees can use Web or Audio Conferencing. 
• Self or department coordinated conference is available via Premier Services.   For information and details on this contact the OTIS Collaborations Team.
• Professional Videoconferencing is supported by the OTIS Collaborations Team.  They provide equipment and support on a scheduled basis. More information on videoconferencing.
• New Computers are provided annually to approximately one third of the staff through the Computer Refresh program.
• Printing, Scanning, Copying and Faxing is done through the Printer Rightsizing devices in every area.  The Support Desk can assist you in accessing devices and managing the security of things sent to public printers. More information on the Rightsizing program.

 

AT HOME AND ON THE ROAD

• No standard PDA or SmartPhone device is recommended. However OTIS encourages the use of device that run Windows Mobile or a Blackberry due to licensing issues. Support services are available for integration with mail and calendaring 
• How Smart is Your Phone?
• So You Want ot Buy an iPhone
• Could Your Smart Phone of PDA be System Administration's Biggest Security Risk?
• All employees can purchase software for their home machines at the educational discount, a large saving.  Security software is also provided free of charge so you can keep your home machines safe. 
• Campus Computer Store
• All employees can remotely access the UT System Administration network. 
• If you are using a UT System Administration computer, you can access the network through the VPN. Contact the Help Desk for instructions.
• You can use a personal computer to access the network through Terminal Server. You must have a UT login and password to access this document.

If you have additional questions or concerns contact the Support Desk for assistance.