OTIS helpdesk role is to provide technology support for System Administration. This support covers a wide variety of hardware, software, and support services including computer hardware, printers, software applications, telephone and voicemail (moves, adds, changes), and PDA support.
Support Services Vision
Quality, customer focused support that enables System Administration employees to have the technology tools and support needed to perform at optimum levels.
OTIS helpdesk should be:
- Customer friendly
- Responsive to customer needs (timely resolution of help tickets)
- Proactive
- Technically Advanced
More Information:
Current State
Other Support Services
Projects for FY 08
Telephone Support
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