- Remote Access and Telecommuting
- Using Microsoft Applications
- Telephones and Voicemail
- Password Requirements
- Department Contact Information
- Meeting Support
Remote Access and Telecommuting
How do I get Microsoft Office and remote access on my home computer so I can work from home?
Complete the Remote Access form and forward to the Support Desk. Support Desk staff will either arrange a time for you to bring your computer in for the remote access and software installation or check out a CD and give you instructions on how to install the Microsoft Office. It is important to read the remote access form carefully to ensure you meet the remote security requirements.
My Office says I can telecommute, what is the best way to connect to UT System?
The type of connection needed for a telecommuter depends on the type of work performed at the remote worksite. In some cases a dial-up connection is fine for e-mail and occasional file download situations. If a more robust connection is needed, we recommend a RoadRunner or DSL connection. DSL is not available in all locations. Contact Support Desk for more information.
Using Microsoft Office Applications
How do I setup an Outlook profile on a computer I use on occasion?
Right click on the Outlook icon and left click on properties
Click on show profiles
Select add
Choose the Microsoft Exchange server and click next
Name the profile with your username and click next
Type 'SYSMAIL1' in the box for the exchange server and your username in the mailbox space and click next
Select no in the Do you travel with this computer question click next then click finished
In the original box where you added your profile, there is a drop down under 'when starting Microsoft outlook, use this profile' -- select your username
Select close
Double click the outlook icon and outlook will open with your email setup
How do I access other mailbox or calendars?
To view another user's folder:
Select file, open, other user's folder
Enter the person's name and choose inbox or calendar from the drop-down list
hit enter
NOTE: if you do not have permissions to view this mailbox or calendar you will receive an error message here
To add another user's mailbox to your folder list:
Select tools, services
Highlight the Microsoft exchange server and then hit the properties button
From the box that opens, select the advanced tab
Hit the add button and enter the mailbox name you want to add
Select OK, OK and OK.
You should see the mailbox listed in your folder list and be able to access it provided you have permissions assigned to you.
How do I save my files to the server?
Within your Office applications go to
Tools
Options
File locations tab
S select document under file type and click on the modify button
Browse to the location (use look in box) or type the network location
Click ok to make the change
All files saved on the network file servers are backed up at various points throughout the day.
Telephone/Voicemail
I've heard I can listen to my voicemail from my PC is that true?
Besides getting your voicemail via the telephone you can get it delivered to your Outlook mailbox or you can access it from any web client (Netscape or Internet Explorer). In order to listen to your messages via a pc you must install the Avaya voice player. It is available on our web site. More information available at http://www.utsystem.edu/tis/telephones/Audix_Information.htm.
How do I call forward my telephone to another number?
Press *2 and dial the extension.
Press #2 to cancel.
General Information
What are System Administration's password requirements?
See Strong Password Guidelines
I have recently been designated as TIS's department contact. What are my responsibilities?
Department contacts play an important role in helping secure our computing environment. We ask that department contacts:
* Notify us when an employee terminates employment so that their login account can be disabled.
* Send a Network request form when new employees come on board (so we can insure the appropriate rights and restrictions are in place).
* Notify us when an individual's rights or permissions to a certain directory need to be changed.
* Assist us in coordinating major network upgrades.
What equipment is available from Technology and Information Services?
We have loaner laptops and projectors available for short term checkout. We also have a limited supply of gently used mice and keyboards available to replace faulty equipment (first come first serve).
How do I get technical support for meetings?
To request equipment setup for a meeting or for technical meeting support please fill out the Meeting Request Form. Resources are limited so please send in the form in advance of the meeting so that proper arrangements can be made.
