The network Infrastructure team is responsible for the support, design build, maintenance, management, and upgrade of the I.T. infrastructure at System Administration. Infrastructure includes all network components, including firewalls, servers, switches and back-end core applications like Exchange, SQL, and web servers.
Vision
A reliable (99.99 uptime) next generation network that uses cutting edge technology as an enabler for empowering OTIS customers. The network should be standards based, responsive to the needs of the customers, and secure.
Future Goals
- Improve disaster recovery and redundancy to ensure availability during a disaster situation.
- Improve security to improve reliability and protect System Administration data.
- Pilot new technologies that may empower OTIS customers.
- Decrease backup and restore times for improved disaster recovery.
- Increase storage in response to customer needs.
- Implement next generation suite of leading edge solutions for e-mail, calendar, and personal contact in a framework that works best for System Administration
- Evaluate and deploy QoS for new services (VoIP, video)
- Evaluate and deploy network admission control technologies (and other security-related technologies).
Metrics to Measure Success
- Include network infrastructure service line in the annual customer satisfaction survey
- Network up-time and down-time statistics.
- Network bandwidth and usage data.
