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Under the Comprehensive Property Protection Plan (CPPP) losses over $25,000 shall be reported directly to
the Office of Risk Management (ORM) utilizing the First Report of Property Loss Form and sent to
John Santos, CPCU, Senior Claims Coordinator.
The Office of Risk Management will measure and adjust all losses under $1,000,000 and coordinate with Willis/HRH. ORM will notify Willis/HRH on all losses over $500,000 for reporting to the carriers as Notice Only claims. VeriClaim will adjust and measure all losses greater than $1,000,000.
ORM will provide VeriClaim the necessary information for processing the initial claim notice for losses over $1,000,000 and conduct any follow-ups with VeriClaim if needed.
In addition to the required notification, the Institution must:
- Protect the property from further damage
- Notify the police of loss by theft
- Contact BMS Catastrophe, Inc. 800.433.2940 and Cotton Commercial USA, Inc. 877.511.2962 for restoration and recovery services
- Immediately organize the damaged and undamaged personal property
- DO NOT DISCARD ANY PROPERTY
- Make reasonable, necessary repairs to protect the property and keep an accurate record of repair expenses
- Furnish a complete inventory list of all damaged or destroyed property insured under the CPPP. Inventory information provided must give complete quantity, cost, actual cash value and amount of loss claimed.
- Provide bills, receipts and related documentation for damaged or destroyed property under the CPPP
Claim reporting contacts
John Santos, CPCU, Senior Claims Coordinator
Office of Risk Management
Office: 512.579.5029
Cell: 512.970.0249
Stacy Youngdale, Manager of Risk Finance
Office of Risk Management
Office: 512.499.4401
Cell: 512.917.9989
