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Identity Protection Services

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BCBSTX Offers Identity Protection Services to UT SELECT Medical & UT CONNECT Members

As a Blue Cross and Blue Shield of Texas member, you have access to identity protection services for you and your family at no cost to you through Experian, an independent company. The services are available to give our members some peace of mind and are intended to protect health and personal information.

To Enroll

To enroll in this free program, you should log into your Blue Access for Members (BAM) account at www.bcbstx.com/ut (for UT SELECT participants) or www.bcbstx.com/utconnect (for UT CONNECT participants). Once logged in, please look for the "Identity Protection" link in the "Quick Links" section on the left side of the page.

 

BCBSTX Identity Protection Services (.pdf)

 

If you have already subscribed to Experian's IdentityWorks, then you are all set with your identity protection services enrollment.

NOTE: If you have not previously registered with Blue Access for Members (BAM), you will need to do so in order to access the link to sign up for free Identity Protection services. Your Benefits Identification number (or BID) is an 8 character unique identifier used for all of your UT Benefits coverage which can be found on your Blue Cross and Blue Shield of Texas ID card. (See example below.) The "Identification Number" requested during registration for BAM includes the leading "0" on your BCBSTX ID card plus your 8 character BID. 

ID card

Frequently Asked Questions

Q: Am I automatically enrolled in all Experian’s services as an employee or member through UT SELECT or UT CONNECT?
A: No. You need to proactively sign up with Experian to take advantage of all parts of the identity protection services. Enrollment must be completed annually to continue these services.

Q: Who should I contact for help signing up?
A: This service is being provided by BCBSTX in partnership with Experian. Please contact BCBSTX customer service if you have additional questions about signing up for the service.

Q: What will it cost me?
A: This service is being provided at no cost. Experian will not ask you for payment information or try to sell new services to you.

Q: Who is eligible for these services?
A: These identity protection services are available to you as long as you remain an eligible BCBSTX member through the UT SELECT or UT CONNECT Medical Plan. The coverage includes eligible adults and covered dependents who have UT SELECT or UT CONNECT Medical Plan coverage administered by BCBSTX.

Q: Is there a time limit on these services?
A: These services are available to you as long as you remain an eligible UT SELECT or UT CONNECT participant and your medical plan is administered by BCBSTX. However, you will need to re-enroll annually to maintain this free service.

Q: Doesn’t BCBSTX already provide identity protection services if there’s a data breach?
A: The identity protection services BCBSTX offers for pre- and post-breach are the same. However, the length of time these services are available to you may vary.

Pre-breach services: Once you enroll, the pre-breach services continue as long as you remain an eligible UT SELECT or UT CONNECT participant and BCBSTX is the medical plan administrator.

Post-breach services: Once you enroll, post-breach identity protection services tend to remain in effect for up to two years.