Administration
Name | Title | Phone |
Melissa Steger | Associate Director, WCI | 512.579.5021 |
Joann Anderson | Manager, WCI | 512.499.4645 |
Stephanie Castelo | Administrative Associate | 512.499.4663 |
Lisa Cummings | Claims Supervisor | 512.499.4745 |
Johanna Lopez | Claims Supervisor | 512.499.4659 |
Catherine Rowe | Claims Supervisor | 512.579.4581 |
CCMSI - UT System Dedicated Staff
Name | Location | Title | Phone |
Marie Hoffman | Austin Field Office | Claims Assistant | 512.499.4675 |
Heather Turley | Austin Field Office | Adjuster | 512.499.4670 |
Mia White | Austin Field Office | Adjuster | 512.499.4647 |
Estella Mata Esquivel | Austin Field Office | Claims Assistant | 512.579.5017 |
Milagros Kelley | Dallas Field Office | Account Manager | 972.419.0417 |
Wai Louie | Dallas Field Office | Adjuster | 972.419.0418 |
Rosalyn Resendiz | Dallas Field Office | Adjuster | 972.419.0436 |
Jennifer Strader | Dallas Field Office | Quality Control Manager | 972.419.0414 |
Betty Townsend | Dallas Field Office | Adjuster | 972.419.0429 |
Parker Avers | Dallas Field Office | Adjuster | 972.419.0425 |
Audrea Holiday | Dallas Field Office | Claims Assistant | 972.419.0422 |
Alishia Terry | Houston Field Office | Adjuster | 713.268.7810 |
Martha Aranda | Houston Field Office | Adjuster | 713.268.7814 |
Address
The University of Texas System, Office of Risk Management, Workers' Compensation
210 West 7th Street, Austin, Texas 78701
Phone: 512.499.4663
Fax: 512.499.4671
Staff Responsibilities
Melissa Steger – Assistant Director, Workers' Compensation Insurance
Phone: 512.579.5021
Plans, organizes, leads, and controls the Workers’ Compensation Insurance program areas:
- Workers’ Compensation Insurance
- Out-of-State employee coverage
- International employee coverage
- Defense Based Act Claims
Stephanie Castelo – Administrative Associate
Phone: 512.499.4663
- Provides administrative support to Assistant Director and other Workers’ Compensation Insurance (WCI) staff
- Assists with implementation, training, and internal support of WCI programs
- Manages records retention for WCI
- Develops, prepares and updates Requests for Proposals and WCI presentations
- Manages communications, meetings, and travel for WCI field offices
Joann Anderson – Manager, Workers' Compensation Insurance
Phone: 512.499.4645
- Assists in the administration of the Workers’ Compensation Insurance programs
- Advises, reviews, and evaluates services offered from outside vendors
- Liaison to institutions
- Develops, implements and supports internal controls of Workers’ Compensation programs
- Coordinates and prepares Request for Proposal for Workers’ Compensation programs
Lisa Cummings – Claims Supervisor
Phone: 512.499.4745
Johanna Lopez – Claims Supervisor
Phone: 512.499.4659
Catherine Rowe – Claims Supervisor
Phone: 512.499.4581
- Manages the daily operation of the Austin Workers’ Compensation Insurance field office
- Assists in the administration of the Workers’ Compensation program
- Supervises and develops field office employees
- Audits claims for compliance with state workers’ compensation rules and regulations
- Provides training and resource guidance to Institutions