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Staff Listing

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Name Title Phone
 Melissa Steger  Associate Director, WCI  512.579.5021 
 Joann Anderson  Manager, WCI  512.499.4645
 Stephanie Castelo  Administrative Associate  512.499.4663
 Lisa Cummings  Claims Supervisor  512.499.4745
 Johanna Lopez  Claims Supervisor  512.499.4659
 Catherine Rowe  Claims Supervisor  512.579.4581


CCMSI - UT System Dedicated Staff
Name Location Title Phone
 Marie Hoffman  Austin Field Office  Claims Assistant  512.499.4675 
 Heather Turley  Austin Field Office  Adjuster  512.499.4670
 Mia White  Austin Field Office  Adjuster  512.499.4647
 Estella Mata Esquivel  Austin Field Office  Claims Assistant  512.579.5017
 Milagros Kelley  Dallas Field Office  Account Manager  972.419.0417
 Wai Louie  Dallas Field Office  Adjuster  972.419.0418
 Rosalyn Resendiz  Dallas Field Office  Adjuster  972.419.0436
 Jennifer Strader  Dallas Field Office  Quality Control Manager  972.419.0414
 Betty Townsend  Dallas Field Office  Adjuster  972.419.0429
 Parker Avers  Dallas Field Office  Adjuster  972.419.0425
 Audrea Holiday  Dallas Field Office  Claims Assistant  972.419.0422
 Alishia Terry  Houston Field Office  Adjuster  713.268.7810
 Martha Aranda  Houston Field Office  Adjuster  713.268.7814

The University of Texas System, Office of Risk Management, Workers' Compensation
210 West 7th Street, Austin, Texas 78701
Phone: 512.499.4663
Fax: 512.499.4671

Staff Responsibilities
Melissa Steger – Assistant Director, Workers' Compensation Insurance
Phone: 512.579.5021

Plans, organizes, leads, and controls the Workers’ Compensation Insurance program areas:

  • Workers’ Compensation Insurance
  • Out-of-State employee coverage
  • International employee coverage
  • Defense Based Act Claims 
Stephanie Castelo – Administrative Associate
Phone: 512.499.4663
  • Provides administrative support to Assistant Director and other Workers’ Compensation Insurance (WCI) staff
  • Assists with implementation, training, and internal support of WCI programs
  • Manages records retention for WCI
  • Develops, prepares and updates Requests for Proposals and WCI presentations
  • Manages communications, meetings, and travel for WCI field offices 
Joann Anderson – Manager, Workers' Compensation Insurance
Phone: 512.499.4645
  • Assists in the administration of the Workers’ Compensation Insurance programs
  • Advises, reviews, and evaluates services offered from outside vendors
  • Liaison to institutions
  • Develops, implements and supports internal controls of Workers’ Compensation programs
  • Coordinates and prepares Request for Proposal for Workers’ Compensation programs
Lisa Cummings – Claims Supervisor
Phone: 512.499.4745
Johanna Lopez – Claims Supervisor
Phone: 512.499.4659
Catherine Rowe – Claims Supervisor
Phone: 512.499.4581
  • Manages the daily operation of the Austin Workers’ Compensation Insurance field office
  • Assists in the administration of the Workers’ Compensation program
  • Supervises and develops field office employees
  • Audits claims for compliance with state workers’ compensation rules and regulations
  • Provides training and resource guidance to Institutions