Frequently Asked Questions

Can’t find what you’re looking for? Please contact us.


How do I make changes to my insurance plans?

Changes are permitted during Annual Enrollment or within 31 days of a qualified change in status event. Please submit an online request and upload supporting documentation in My UT Benefits. Please use the Chrome web browser to log into My UT Benefits. If you have questions or need assistance with My UT Benefits, please contact the Office of Talent & Innovation at 512-499-4587 or

What’s the difference between the Office of Talent & Innovation and the Office of Employee Benefits?

The Office of Employee Benefits (OEB) serves as the insurance plan. The Office of Talent & Innovation (OTI) administers the plans created by OEB for UT System Administration employees. For insurance and retirement program questions, please contact OTI at 512-499-4587 or

Time Reporting & Leave

Who do I speak with regarding extended leave?

Please contact for assistance.

How do I view my leave balances?

  1. Log into PeopleSoft using your SNAC.
  2. From the home page, click on the Time & Attendance tile.
  3. On the left side of the screen, click on Absence Balance Details.

How do I determine when my state comp time will expire?

Please reference instructions in the Time Reporting Manual for Salaried Employees or watch the How to View Compensatory Time Expiration video located on Time Reporting.


How do I view my W-2?

If you are an active employee, please refer to the View Your Online W-2 job aid. If you are separated from UT System, please contact the Payroll office at 512-499-4700 or

Who do I speak with regarding my paycheck?

Please call the Office of Talent & Innovation at 512-499-4587 or email

How do I set up multiple direct deposit accounts?

Please refer to the Self-Service Direct Deposit job aid.


What are the Wellness Center hours and what do I need to know before I go?

Please visit Wellness Center.

What does the Employee Assistance Program offer and what is the contact information?

UT System employees are eligible to use the Employee Assistance Program provided by UT Austin. Please visit the page for details and contact information at


How do I obtain a copy of my job description?

Please contact to obtain a job description.

How is a position’s exemption status determined?

Each position is classified as exempt or non-exempt according to the Fair Labor Standards Act (FLSA) based on job duties. In general, management-level jobs are exempt and jobs with less authority or autonomy are non-exempt. Here are some basic differences between non-exempt and exempt positions:


  • Subject to the FLSA
  • Eligible for overtime
  • Employee must seek prior approval prior to working more than scheduled hours


  • Not subject to FLSA
  • Not eligible for overtime

Workplace Accommodations

Who do I speak with regarding workplace accommodations?

Please call the Office of Talent & Innovation at 512-499-4587 or contact your HR Business Partner.

Employee Relations

Who do I contact for problems with a manager or employee?

Please contact your HR Business Partner for assistance.


How do I request an employment verification?

Please visit Employment Verification.

How do I determine if I’m in an exempt or non-exempt position?

The easiest way to determine your status is to look on your timesheet. In the header on the right side, you'll see a field for FLSA Status. The field value will reflect Exempt or Non-Exempt.

How do I get a replacement badge?

There is a $10 fee for lost or stolen replacement badges. Payments must be made through the Make a Payment Portal.

  1. Go to the Make a Payment Portal.
  2. Select ID Badge for the payment type.
  3. Make the  payment via credit card.
  4. Take your receipt to Crystal Clabes for processing.

There is no charge for broken badges. Contact Crystal Clabes to arrange a time to get a new badge. Please take your broken badge.