UT Benefits Billing for Retirees

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Contact

PHONE  
(855) 6UT-BILL  
(855) 688-2455 

HOURS
9 am - 12 pm, 1 pm - 4 pm

FAX  (512) 499-4338  

CORRESPONDENCE  Mailing address: 
UT Benefits Billing  
Office of Employee Benefits  
210 W. 7th Street   
Austin, Texas 78701

PAYMENTS  Mailing address: 
UT System Lockbox  
P.O. Box 732206  
Dallas, TX 75373-2206

 


The UT System Office of Employee Benefits, also known as OEB, partnered with several UT institutions to create "UT Benefits Billing". This new team consists of knowledgeable staff that can accurately assist you with your billing needs.

 

    As of September 1, 2013, UT Benefits Billing became responsible for processing retiree insurance premiums for the following institutions:

    • University of Texas at Arlington 
    • University of Texas at El Paso 
    • University of Texas at Permian Basin 
    • University of Texas at San Antonio 
    • University of Texas at Tyler 
    • University of Texas System Administration 

    You should still contact your local UT institution for services including:

    • Annual benefit enrollment activities
    • Explanation of benefit options or general questions regarding benefits
    • Changes in your marital or family status
    • Death notifications
    • Changes in your profile like a new permanent or temporary mailing address, email account, or emergency contacts

      Please take a moment to watch an informative video

      Important Payment Information

      You can expect to receive your billing statement in your mailbox on the 1st of each month, or very shortly afterwards. The monthly due date for retiree insurance premium payments is the 10th of every month. All retirees have to pay for optional coverage, which includes dependent medical coverage, dental, vision and/or voluntary life insurance plans. You are not limited to paying one month at a time. You can pay for as many months in advance as you wish. 

      Payment Options

      1. Credit Card payments accepted over the phone. You can call our toll free number (855-6UT-BILL) at your convenience to pay for your retiree insurance premiums. We accept MASTERCARD or VISA.

      2. Complete and submit a new Direct Debit Agreement to UT Benefits Billing if you wish to have your voluntary retiree insurance premiums debited directly from your designated bank account. The deadline to receive the Agreement in our office is the 15th of every month. Your balance must be paid in full in order for the Agreement to be processed. Agreements received after the 15th are processed the next month. Be sure to submit payments by check or credit card in the meantime.

      The Direct Debit occurs on the 5th of every month, or the very next banking day should the 5th fall on a weekend or holiday. You can review your bank statements to confirm the Direct Debit occurred. Once processed, the Agreement remains active until such time you submit a request to terminate the Agreement in writing.

      You will receive a Confirmation Letter once your Agreement is processed. We will provide you with a new Confirmation Letter after every Annual Enrollment, or if you experience a Status Change that impacts your insurance coverage. You will not receive monthly billing statements.

      Please contact our office for assistance with the form or for any other questions or concerns.

      3. You can use the Bill Pay option through your bank. Be sure to update your Payee information to include the correct mailing address:

      UT System Lockbox
      ATTN: UT Benefits Billing 
      P.O. Box 732206
      Dallas, Texas 75373-2206

      Be sure to use your Benefits ID as your Account Number. You can find the Benefits ID on your statement or feel free to call our office for assistance. You can expect to receive monthly statements if you have a monthly balance.

      4. Send your monthly retiree insurance premium payments directly to the UT System lockbox address. Checks or money orders should be sent directly to the lockbox address. Please do not include correspondence with your payment. You are not limited to paying one month at a time. You can pay for as many months in advance as you wish. You can expect to receive monthly statements if you have a monthly balance.

      Working Retirees

      Working retirees will not see premiums deducted from their paychecks. You can expect to receive monthly statements if you have a monthly balance.

      Be sure to submit a Direct Debit Agreement to UT Benefits Billing if you wish to have your retiree insurance premium payments debited from your bank account. Please note: the designated bank account for your Direct Debit will be the same account into which your monthly paycheck will be deposited.

      Please contact us if you have any questions.

      Surviving Spouses/Dependents

      As a surviving spouse/dependent, you will have the same billing process and payment options as other retirees. You can expect to receive monthly statements if you have a monthly balance.

      Be sure to submit a new Direct Debit Agreement if you wish to continue to have retiree insurance premium payments debited from your bank account.

      Surviving spouses/dependents are not able to come back onto the plan if coverage is terminated due to non-payment. You cannot re-elect the coverage at a later date.

      Please contact us if you have any questions.

       

      Annual Enrollment and Mid-Year Billing Changes

      After every Annual Enrollment, you will receive a Coverage Summary of your insurance coverage and related insurance premium costs for the benefit plan year that begins September 1. You should expect to pay this monthly amount over the span of the entire plan year. 

      Qualified Change of Status events that impact your insurance coverage may change your monthly insurance premiums. When you submit your Change of Status paperwork to your local UT institution, they will provide you with new insurance premium amounts that reflect the change in your insurance coverage.

      In the Event of Non-Payment

      UT Benefits Billing will send out a reminder notice once you have missed the payment due date for two months in a row. The next communication you can expect to receive is a final termination notice. Overall, you will have a window of 45 days to submit your payment in full before your optional coverage is terminated for non-payment.

      Your medical insurance is paid in full with Premium Sharing dollars from The University of Texas and the State of Texas. Medical coverage for yourself will not be terminated.

      If your optional coverage is terminated for non-payment, your next opportunity to enroll in the plans again would be during the next Annual Enrollment, or due to a Mid-Year Qualified Change of Status.

      Surviving spouses/dependents are not able to come back onto the plan if coverage is terminated due to non-payment. You cannot re-elect the coverage at a later date.

       

      Non-Payment Appeals

      If payment is not received due to extenuating circumstances and your insurance is terminated, you may file a written appeal to UT Benefits Billing for possible reinstatement of coverage.

      In your written appeal, you will need to explain the circumstances that caused you to miss sending in payments for 45 days. The appeal will be reviewed by a panel and a final decision will be sent to you in writing. Appeals should be sent to the UT Benefits Billing correspondence address:

      UT Benefits Billing
      Office of Employee Benefits
      210 W. 7th Street
      Austin, Texas 78701

      The mailing address is for correspondence only. Payments should not be sent to this address.